Set upload rules: file types and photo size

Upload rules are set per option. Open the option set and select the Image upload or File upload option.

Allowed file types

Pick formats in Allowed file types.

• Image upload offers PNG, JPEG, JPG, WebP, GIF and SVG. If you leave the list empty, customers can upload any common image format.
• File upload starts with PNG, JPEG, JPG and WebP, and you can add many more, including PDF, EPS, AI, DOCX, CSV, ZIP, MP3 and MP4.

Minimum photo size

Open More settings and enter Min image width and Min image height in pixels. A smaller photo is refused with a message telling the customer its actual size. This protects you from blurry prints, so set it to what your product really needs.

File size

Every customer upload is capped at 10 MB per file, on every plan. A larger file is refused with a message naming the limit.

More than one file

Turn on Allow multiple uploads, then set Max number of files (default 10, from 2 up to 20).

Crop and background removal

For Image upload, the Image editing tools list lets you switch on steps that run right after the customer uploads:

• Crop: the customer frames their photo and clicks Apply.
• Remove background, Face detection and Face cutout: automatic AI steps. Pick a provider for each. Paid providers show an approximate cost per image, which is taken from your credit balance.
• Image filters: the customer picks a look for their photo.

Drag the steps to change the order they run in. If a step fails, the customer sees a Retry button and can't add to cart until the step succeeds.

Save and publish the option set to apply new rules. If customers still have trouble, see A customer can't upload a photo.

Full guide: Let customers upload photos and files