What customers see in the cart

The design preview

When a customer adds a personalized product to the cart, Customei swaps the product photo in the cart for a preview of their own design, so they can see what they are buying. This works in the cart page and cart drawer of most themes.

The customer's answers

The details a customer entered (the name, the chosen color, the uploaded photo) are saved with the order but kept out of the cart, checkout and order emails, so those pages stay clean.

You always see them:

• in Orders in Customei, with the design, and
• on the order in your Shopify admin, together with the print file links.

Extra charges

If an option costs extra, the price is added when the customer adds the product to the cart. How it shows depends on your store, see How option prices reach the cart and checkout.