A charge failed or hit the spending limit

"Your usage fee exceeds your app spending limit." Shopify caps how much any app may charge you in a billing cycle, and you approve that cap. When the usage fee reaches it, Shopify refuses further charges. Click Increase app spending limit and approve the new limit in Shopify.

"The usage fee has not been charged to Shopify." A charge didn't go through. Click Retry payment.

"We couldn't confirm your subscription." You haven't been charged. If you have just approved the plan in Shopify, wait a moment and click Refresh.

If a billing action keeps failing, Customei shows a reference code. Contact support with that code and we'll sort it out.