Download print files

The print file the customer paid for is attached to the order in Shopify:

1. In your Shopify admin, open the order.

2. Look at the personalized item's details. If the item is grouped with a Personalization item under Part of the product, look at the group's details instead. The print file link is listed as _customei_print_file. If the design prints on more than one sheet (for example front and back), there is one link per sheet: _customei_print_file_1, _customei_print_file_2 and so on.

3. Open the link to download the file.

Customei starts making the file when the customer adds the item to the cart, so it is normally ready by the time the order arrives. If a link opens a placeholder instead of your design, wait a few minutes and try again.

Need a new version of the file, for example after a customer spots a typo? See Make a new print file after a customer asks for a change.

What decides the file's size and format

Each design template has its own print settings: canvas size, pixel density (DPI), file format and color mode. You set them in the template editor: click the gear icon on the Design Template label above the canvas to open Design Settings. Which formats and resolutions are available depends on your plan.

Guide: Design settings

Automate it

On the Atelier plan, Customei can notify your own system each time a personalized order comes in. The message carries the order line's details, including the print file links. See Send personalized orders to your own systems.