Privacy and your customers' data

What Customei keeps

To make and print a personalized item, Customei keeps what the customer entered or uploaded to personalize it, the design and print files made from it, and the order details needed to show it in Orders.

Customei does not store your customers' contact details, such as their email address or phone number, with its orders. The raw order notifications Shopify sends are kept for up to 90 days so they can be processed, then cleared.

Privacy requests from your customers

Customei handles Shopify's privacy requests automatically. When a customer asks for their data to be erased, Shopify notifies Customei and we remove that customer's contact details and Shopify identifiers from our records, including any order notifications we still hold. What they entered to personalize an item, and the files made from it, stay with the order so it can still be produced. If a customer asks for those to be removed as well, contact support.

When you uninstall

Uninstalling removes Customei from your storefront, but your templates, option sets and assets stay in your Customei account in case you come back. If you'd like your account data deleted, contact support. See also Uninstall Customei.

For the full details, read our privacy policy.