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Plans and billing

How the free trial works

What you can do during the trial, and what happens when it ends.

Last updated About 2 months ago

  • Your account gets one free trial when you install. It gives you Studio-level features, and you are not charged while it runs. The number of days is shown on the Pricing page.
  • Pick a plan any time during the trial. It doesn't cut the trial short. Your plan starts billing when the trial ends, and you only ever pay for one plan.
  • Cancel during the trial and you pay nothing.
  • When the trial ends, the plan you chose starts automatically on your Shopify invoice.

Important: subscribe to a plan before your trial ends to keep working in the Customei admin without interruption.

You can see how many days are left on Home and in Preferences > Billing & plan.