Turn on the Customei app embed in your theme

Customei shows on your product pages through an app embed: a switch inside your Shopify theme. Until that switch is on in your live theme and saved, your storefront shows nothing, even for products you have already published.

Turn it on from Customei

1. In Customei, click Enable on the Customei app embed is off banner, or Open theme editor during setup.
2. Your theme editor opens with the Customei Personalized switch already on.
3. Click Save in the top right corner of the theme editor. Until you save, the switch does nothing.
4. Back in Customei, click Check again. Our check can take a few minutes to see the change, so if it still says off, wait a little and check again.

Turn it on by hand

1. In your Shopify admin, go to Online Store > Themes.
2. Next to your live theme, click Customize.
3. In the left sidebar, open App embeds.
4. Turn on Customei Personalized.
5. Click Save.

Changed your theme? The switch belongs to one theme. When you publish another theme, or a new copy of your current one, turn the app embed on there too and save. See Options disappeared after I changed or duplicated my theme.

Turn it off

Go to Online Store > Themes > Customize > App embeds, turn Customei Personalized off, and click Save. Your products keep their Customei setup. If you also added the Customei Personalized block to your product template, those products keep showing personalization until you remove the block.

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