Upgrade, downgrade or cancel

Upgrade or downgrade

Go to Preferences > Billing & plan (or View plans & pricing on Home) and choose another plan. Shopify asks you to approve the change.

• Upgrading gives you the new features straight away. Shopify handles proration on your next bill.
• Downgrading takes effect as soon as you approve it in Shopify. Customei shows which features you'll lose before you confirm, and lower plans charge a higher fee per personalized item.

Cancel

Go to Preferences > Danger zone and click Cancel plan.

• Access to paid features ends as soon as the cancellation goes through.
• Before cancelling, Customei charges the usage fee built up so far this cycle. If Shopify refuses that charge (for example because it hits your app spending limit), the cancellation waits until it is cleared. See A charge failed or hit the spending limit.
• Your templates, option sets and assets are not deleted. You can subscribe again at any time.

Cancelling does not uninstall the app. To remove Customei completely, see Uninstall Customei.

Discount codes

If you have a coupon, enter it in the Discount code field on the Pricing page before you choose a plan. It is applied when you confirm the subscription with Shopify.