How the usage fee works

On top of your plan, Customei charges a small fee for each personalized item you sell. The current rates are on the Pricing page in the app.

What counts as one item

• One order line counts once, whatever the quantity. Three identical engraved mugs on one line are one item. Three mugs each personalized differently are three items.
• A design that prints on several sheets counts once per sheet, because each sheet is its own print file.
• Only items whose artwork rendered are counted. A render that fails costs you nothing.
• Ordinary products are never charged, even in the same order.

Rates and cap

The fee is tiered by volume: once you pass a threshold within a billing cycle, every further item is charged at the lower rate automatically. The total is capped per billing cycle, so a sudden spike in orders can't produce a surprise bill.

Where to see it

Preferences > Billing & plan shows this cycle's personalized items, the fee so far and your past usage charges.

How you pay

Everything goes through Shopify Billing and appears on your regular Shopify invoice. There is no separate payment method to set up.