Uninstall Customei

Uninstalling takes two steps, and the order matters.

1. Clean up in Customei

1. Go to Preferences > Danger zone.
2. Click Uninstall, read what it removes, and click Confirm and cleanup.

This removes the data definitions Customei created in your Shopify store. Personalization on your product pages goes away for good once you remove the app in step 2.

2. Remove the app in Shopify

In your Shopify admin, go to Settings > Apps and sales channels, find Customei and click Uninstall. Until you do, the app is still installed.

What stays

• Your Customei work. Templates, option sets and assets stay in your Customei account in case you come back.
• Your past orders. Orders in Shopify keep the customer's choices.
• The app embed setting. Shopify removes app embeds from your theme when an app is uninstalled. If you ever see a leftover, turn it off under Online Store > Themes > Customize > App embeds.

Only uninstall if you're really leaving. It is not a way to fix a product that behaves oddly. Publish the option set again, or contact support, first.

Uninstalling also records any usage fee built up this billing cycle; it is collected if you subscribe again later.

If you only want to stop paying, you don't need to uninstall: cancel your plan instead. See Upgrade, downgrade or cancel.