Contact support
Where to reach the Customei team, and what to include so we can fix things on the first reply.
Last updated About 2 months ago
Chat with us
Open Customei in your Shopify admin and click the chat bubble in the bottom corner of the screen. You can also click Contact support wherever Customei offers it, for example on a billing error, and your message starts with the details we need.
What to include
The more of this you send, the faster we can help:
- Your store address, the one ending in .myshopify.com
- A link to the product that isn't behaving, and your storefront password if your store has one
- Your theme's name, for example Dawn or Horizon
- The order number, for anything about an order or a print file
- A screenshot or a short screen recording of what you see
- The reference code, if Customei showed you one
Before you write
Most storefront problems are solved by one of these:
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