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Help and support
💬
Help and support
Contact support
Privacy and your customers' data
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FAQ
Which themes does Customei work with?
Can I use one option set on many products?
Can a customer change their design after ordering?
Can I use Customei on more than one store?
Can I move over from another personalization app?
Which currency do I enter prices in?
⚙️
Account and settings
Change the language of the Customei admin
Show your options in your customers' language
Connect an AI assistant to Customei
Uninstall Customei
💳
Plans and billing
Customei plans
How the free trial works
How the usage fee works
Upgrade, downgrade or cancel
A charge failed or hit the spending limit
🛠️
Troubleshooting
Personalization isn't showing on my product page
The live preview is missing, blank or in the wrong place
A customer can't upload a photo
Customei won't load, or shows a blank page
Options disappeared after I changed or duplicated my theme
📦
Orders and print files
Find a customer's personalization on an order
Download print files
Make a new print file after a customer asks for a change
An order has no print file or no personalization
Send personalized orders to your own systems
Show personalization on packing slips and order emails
Print file size, DPI and format
💲
Option prices and checkout
Charge extra for an option
How option prices reach the cart and checkout
What is the "Customei Customization Options" product?
🎨
Your storefront
Choose how personalization appears on the product page
Place the options exactly where you want them
Buy it now and express checkout buttons
Match the options to your store's look
What customers see in the cart
✏️
Designs and options
Design template or option set: what's the difference?
Create a design template
Connect an option to a layer
Add a mockup to show the design on the real product
Import a Photoshop (PSD) file
Set upload rules: file types and photo size
🛍️
Products and publishing
Attach an option set to a product and publish
Remove personalization from a product
My changes aren't showing on the storefront
🚀
Getting started
Welcome to Customei
Set up your first personalized product
Turn on the Customei app embed in your theme
Test your setup before you launch
Help and support
How to reach us, what to send so we can help fast, and how Customei handles data.
Contact support
Where to reach the Customei team, and what to include so we can fix things on the first reply.
Privacy and your customers' data
What Customei keeps about your customers, and how data requests are handled.