Find a customer's personalization on an order

In Customei

1. Go to Orders. Orders that contain personalized items show up here. Use the search box or the tabs to narrow the list.

2. Click an order to open it.

3. Next to an item, click View Personalization.

You'll see:

• the design exactly as the customer made it,

• the values they entered or picked.

This screen is also where you make a corrected print file, see Make a new print file after a customer asks for a change. The print files the order was placed with are on the order in Shopify, see below.

From your Shopify admin

Open the order in Shopify and click More actions > View order in Customei.

The customer's answers are also saved on the order line in Shopify itself, together with the links to the item's print files (_customei_print_file, or _customei_print_file_1, _customei_print_file_2 and so on when the design prints on several sheets). They are there even when you are working outside Customei, and they are what your print partner or fulfilment app reads.

Where to look depends on how your store charges option prices (see How option prices reach the cart and checkout):

• Shopify Plus, or stores with the separate Customei Customization Options line: on the personalized product's own line.

• Most other Shopify plans: the product and its Personalization item are grouped under Part of the product. The answers and print file links sit on that group, not on the product line under it.

Using a print partner or fulfilment app? If it only reads the details on each product line, it won't see the answers on grouped orders. Check with them that they read the group too, and place a test order to be sure.

Show the customer their design

Copy share link on an item gives you a link to the product page with the customer's choices already filled in. It is handy when a customer asks to see what they ordered.