Send personalized orders to your own systems

If a developer on your team runs an order or fulfilment system, Customei can send it a message whenever something happens to a personalized order, so nobody copies anything by hand. In the app these are called webhooks.

1. Go to Preferences > Integrations and find the Webhooks card.
2. Click Add webhook and paste the address your developer gives you. It must start with https://.
3. Tick the events you want: an order is created, updated, paid, fulfilled or cancelled.
4. Tick the box to confirm you'll handle order and customer data securely, then click Create. Customei sends a test to the address and only saves it if the endpoint passes. For your developer: the endpoint must answer a url_verification request within 10 seconds with a 2xx status and echo back the challenge value it was sent.
5. Copy the signing secret shown after it's created. It is shown in full only once, and your developer needs it to check that messages really come from Customei.

You can add up to five addresses. A webhook that fails 50 times in a row is switched off automatically: fix the endpoint, then switch it back on.

Order notifications are part of the Atelier plan.

Full guide for developers: Tell your systems about new orders