How can we help you?
Search for any helpful articles from our team to find an answer to your question.
Help and support
How to reach us, what to send so we can help fast, and how Customei handles data.
FAQ
Short answers to the questions merchants ask most.
Account and settings
Languages, translations, AI assistants and removing Customei.
Plans and billing
How the plans differ, how the free trial and usage fee work, and how to change or cancel.
Troubleshooting
Quick fixes for the problems merchants run into most.
Orders and print files
Find what your customer made, download print-ready files and fix problems before you print.
Option prices and checkout
Charge extra for premium choices and understand how those charges reach the cart.
Your storefront
How Customei looks and behaves on your product pages, and how to fit it to your theme.
Designs and options
Quick how-tos for design templates and option sets. Each links to the full guide.
Products and publishing
Attach option sets to your Shopify products, publish them and keep them up to date.
Getting started
Install Customei, switch it on in your theme and publish your first personalized product.