Personalization isn't showing on my product page

1. Is the app embed on in your live theme?

Go to Online Store > Themes > Customize > App embeds and check that Customei Personalized is on. Then click Save, because the switch does nothing until you save.

Switching to another theme turns it off again, so check this first after any theme change. See Options disappeared after I changed or duplicated my theme. See Turn on the Customei app embed in your theme.

2. Is an option set attached to this product and published?

Open the option set in Customei and check the Config product tab lists this product. Then look at the badge next to the option set's name:

• Needs publishing: click Publish.
• Draft: no product is attached yet. Assign this product, then publish.
• Published: move on to step 3. (In the Config product tab, a product marked Not live yet or Needs publishing also needs a publish.)

3. Are you looking at the right page?

• Open the product in a private or incognito window, so you're not seeing a cached copy.
• Make sure it's the product's page on your live theme, not a draft theme.

4. Is it there but out of sight?

On mobile, Customei shows a Preview button by default instead of the full design, and your settings may use a Personalize button on desktop too. Look for the button near Add to cart, or change it under Preferences > Storefront. See Choose how personalization appears on the product page.

If your theme is heavily customized, the options may be placed somewhere unexpected. See Place the options exactly where you want them.

Still not showing?

Contact support and include the product's link and your theme's name. We'll check it for you.