Print file size, DPI and format

Every design template has its own print settings. They decide the size, resolution and file type of every print file made from it.

Open the settings

1. Open the design template in the editor.

2. Click the gear icon on the Design Template label above the canvas.

3. Design Settings opens. Make your changes and click Save.

If your template has more than one print file (for example front and back), each extra print file has its own gear. There you can change that sheet's size only: the format and resolution are shared, and apply to every print file.

Canvas Size

Pick a Unit (pixels, centimeters, millimeters or inches), then set the Width and Height. With a physical unit, also set the Pixel density (300 DPI by default).

Changing the DPI of an existing design rescales every layer so it keeps its physical size. This can't be undone.

Print Export

• Format: PNG (the default), JPG, TIFF, PDF, EPS, AI (Adobe Illustrator) or DXF (AutoCAD).

• Output resolution (DPI): for PNG, JPG and TIFF. 300 by default. Below the field, Customei shows the pixel size the file will export at. It warns you if that is over the print limit, because the export would fail.

• Color Mode: RGB or CMYK, for PDF, EPS and AI.

Formats by plan

On the Compare plans table, Maker includes PNG, JPG and PDF at 300 DPI in RGB. Studio and Atelier include every format, up to 600 DPI and CMYK. See Customei plans.

When files are made

A print file starts rendering as soon as the customer adds the item to the cart. Changing the settings later doesn't change files already made for earlier orders.

The paid file is saved on the Shopify order (on the item, or on its Part of group) as _customei_print_file, or _customei_print_file_1, _customei_print_file_2 and so on when the design has several sheets. To download it, see Download print files.

Full guide: Design settings