Make a new print file after a customer asks for a change

Customers sometimes spot a mistake after they order: a misspelled name, the wrong date. You can make a corrected print file from the order.

1. Go to Orders, open the order and click View Personalization on the item.
2. Change the value in the form. The design updates as you type.
3. Click Generate print file and wait for it to render.
4. Download the new file.

Good to know

• The new file does not change the order. The files the customer ordered with stay on the Shopify order as they were. The new one is yours to print instead.
• Each time you generate again, the previous admin-made file is replaced.
• To render from here, the product's design template must be published. If it isn't, Customei tells you and the order's original files are still on the Shopify order.
• A few designs can't be re-made here: string art, and orders where the customer's choice switched the product to a different design template. Contact support if you need one of those.