Remove personalization from a product

Remove the options from one product

1. In your Shopify admin, open the product and click More actions > View personalization in Customei.
2. Click the remove icon next to the option set.
3. Click Save.

The option set itself is not deleted. It stays in Option sets and on any other product it is attached to.

Keep the options but hide the live preview

On the same page, turn off Live preview and click Save, then open the option set and click Publish. Customers still answer the questions, they just don't see the design being built.

Pause Customei on the whole storefront

Turn off the Customei Personalized app embed in your theme (Online Store > Themes > Customize > App embeds) and click Save. Every product keeps its setup, and switching the embed back on brings everything back. If you added the Customei Personalized block to a product template, remove it there too, because the block keeps working on its own.

Warning: the Uninstall button in Preferences > Danger zone is not a way to pause or fix a product. It deletes the data Customei stored in your Shopify store and is meant as the last step before you uninstall the app. See Uninstall Customei.