Buy it now and express checkout buttons
Why these buttons can lose a customer's personalization, and the three ways Customei can handle them.
Last updated About 2 months ago
Buy it now, Shop Pay, PayPal, Apple Pay and Google Pay buttons on a product page skip your product form. Shopify sends no personalization with them, so an order placed that way arrives with no customer text, no artwork and no print file. This is how Shopify's dynamic checkout buttons work, for every personalization app.
Go to Preferences > Storefront > Buy it now and wallet buttons and pick how Customei handles them on personalized products:
- Hide the buttons (recommended, and the default): express buttons are removed from personalized products only. Your other products keep theirs.
- Personalize first, then open checkout: the express buttons run your product form first, so the order keeps its personalization. The customer is taken to checkout with the item added to their cart, so anything already in their cart is bought too.
- Do nothing: the buttons stay as your theme draws them. Add to cart still personalizes, but orders placed with an express button arrive with no artwork.
Click Save. The change applies straight away, no publishing needed.
Tip: if your theme puts the express buttons in an unusual place and Customei doesn't find them, set Express checkout buttons under Advanced theme selectors on the same tab.
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