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Products and publishing

My changes aren't showing on the storefront

Saving is not publishing. Here is how to get your latest version live.

Last updated About 2 months ago

The most common reason is simple: the change was saved but not published. Saving stores your work in Customei. Publishing is what your customers see.

Check the status

Open the option set. If the badge beside its name says Needs publishing, click Publish.

Design templates are different: there is no publish step for them. When you save a template, products that are already Published get the new artwork automatically. A product that shows Needs publishing picks it up the next time you publish its option set.

Still the old version?

  1. Give it a minute. After publishing, reload the product page after a few seconds.
  2. Reload without the cache. Open the page in a private or incognito window.
  3. Check the theme. Make sure you are looking at your live theme, not a draft theme, and that the Customei app embed is on in it.
  4. Check the product. Make sure the product you are viewing is one of the products attached to the option set.

Changes that don't need publishing

Settings under Preferences > Storefront, such as where the design sits on the page, apply as soon as you save them. Reload the product page to see them.

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