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Troubleshooting

Customei won't load, or shows a blank page

What to try when the app itself doesn't open properly in your Shopify admin.

Last updated About 2 months ago

  1. Open Customei from your Shopify admin. Go to Apps and click Customei. Opening a saved Customei link directly, outside Shopify, can't sign you in.
  2. Reload the page. If you see Restoring your Shopify session, give it a few seconds. Customei is signing you back in.
  3. Try a private window or another browser. This rules out a browser extension. Ad blockers and privacy extensions sometimes block parts of the app.
  4. Allow cookies for Shopify. Customei runs inside your Shopify admin. Browsers that block all third-party cookies can stop it from remembering your session.
  5. Log out of Shopify and back in.

Still stuck? Contact support and tell us your browser and what you see on screen. A screenshot helps a lot.

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