Troubleshooting
Quick fixes for the problems merchants run into most.
- Personalization isn't showing on my product pageWork down this checklist. Most stores are fixed by step 1 or 2.
- The live preview is missing, blank or in the wrong placeCommon preview problems and the setting behind each one.
- A customer can't upload a photoWhat stops an upload, and which setting controls it.
- Customei won't load, or shows a blank pageWhat to try when the app itself doesn't open properly in your Shopify admin.
- Options disappeared after I changed or duplicated my themeWhy a new theme starts without Customei, and the two things to set up again.